Customer Focus

There was a time when the telco industry served the interests of public at very affordable costs, the voice calling facility was very much in conformance with the ever thrifty …

The Changing Era There was time in the Era of Industrial development when machines were merely tools of development; monsters meant to get the job done faster, easier and finer. …

With the emergence of cognitive technologies and artificial intelligence in the travel sector, this particular domain will have the opportunity of transforming itself from a merely commoditized service provider to …

Cognitive technology is going to impact practically everything and it has glimpses of future that we have probably not even dreamt of. If you want to know more about what …

Many banks believe they can improve profits through information-based continuous relationship marketing (CRM). A better understanding of customer needs can help them acquire new customers, sell more products to those …

Marketing From The Inside With “In-House CMR” …Customer-Managed Relationship Banking The 21st century is all about empowerment and personalized experiences. Does your bank reflect this reality, or is it stuck …

A Big Data Conversation Video Script Hi, Welcome. I am Shailendra and today we are going to talk about Big Data •In recent times, Big Data has become a jargon… …

It’s very simple. The Model currently in use is all wrong. It’s badly flawed because it is incomplete and a fraud! A 20th Century Technology Model trying to do business …

The way in which companies interact with their customers has changed dramatically over the past few years. A customer’s continuing business is no longer guaranteed. As a result, companies have …

Driving Customer Retention, Development, and Profit For traditional Financial Services Institutions (FSI’s), it is becoming increasingly difficult to capture competitors especially since competitors are becoming larger, and more non-FSI’s are …