Artificial Intelligence (AI) has been a game-changer in many industries, including retail. The retail industry is one of the most competitive, with businesses always searching for ways to gain an …
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Customer Loyalty
There was a time when the telco industry served the interests of public at very affordable costs, the voice calling facility was very much in conformance with the ever thrifty …
- AnalyticsAustraliaBusiness AnalyticsCLTVCRMCustomer AnalyticsCustomer IntelligenceCustomer Lifetime ValueCustomer LoyaltyCustomer RetentionData AnalyticsPredictive Modeling
A step-by-step guide to Successful CRM
The Customer-driven Business Model Think of the Customer-driven business model as a loyalty machine. Get your business running this way, get your act right, and Customer loyalty is the natural …
- Advanced AnalyticsBankingBusiness AnalyticsCampaign ManagementCRMCustomer AnalyticsCustomer FocusCustomer IntelligenceCustomer LoyaltyCustomer RetentionFinancial ServicesLoyaltyPredictive ModelingStatistical AnalysisValue Innovation
Why Is Customer Profitability Measurement In Banking Today So Badly Flawed, Grossly Misleading and Virtually Worthless?
It’s very simple. The Model currently in use is all wrong. It’s badly flawed because it is incomplete and a fraud! A 20th Century Technology Model trying to do business …
- Advanced AnalyticsBankingBusiness AnalyticsCampaign ManagementCRMCustomer AnalyticsCustomer FocusCustomer IntelligenceCustomer LoyaltyCustomer Relationship ManagementCustomer RetentionData MiningFinancial ServicesLoyaltyNet Promoter ScorePredictive ModelingStatistical AnalysisStrategyValue Innovation
Managing Customer Relationships using Data Mining
The way in which companies interact with their customers has changed dramatically over the past few years. A customer’s continuing business is no longer guaranteed. As a result, companies have …
- Advanced AnalyticsBankingBusiness AnalyticsCampaign ManagementCRMCustomer AnalyticsCustomer FocusCustomer IntelligenceCustomer LoyaltyCustomer Relationship ManagementCustomer RetentionData MiningFinancial ServicesLoyaltyPredictive ModelingStatistical AnalysisStrategyValue Innovation
CUSTOMER RETENTION, DEVELOPMENT AND ACQUISITION FOR FINANCIAL SERVICES
Driving Customer Retention, Development, and Profit For traditional Financial Services Institutions (FSI’s), it is becoming increasingly difficult to capture competitors especially since competitors are becoming larger, and more non-FSI’s are …
- Advanced AnalyticsAustraliaBusiness AnalyticsCampaign ManagementCRMCustomer AnalyticsCustomer IntelligenceCustomer LoyaltyCustomer Relationship ManagementCustomer RetentionData MiningLoyaltyPredictive ModelingStatistical AnalysisStrategyTime Series Analysis
PREDICTING AND USING CUSTOMER LIFETIME VALUE TO IMPROVE PROFITABILITY
1 WHY CALCULATE CUSTOMER LIFETIME VALUE? 1.1 The Value of Customer Loyalty Companies worldwide are investing billions of dollars in Customer Relationship Marketing (CRM) strategies and the technology to deliver …
- Advanced AnalyticsAustraliaBusiness AnalyticsCustomer AnalyticsCustomer LoyaltyLoyaltyNet Promoter ScoreNPSPredictive ModelingStatistical AnalysisStrategy
Do You Think Your Customers Are Loyal? Think Again
It is critical to understand the multitude of variations of customer loyalty if a company is to win customers, increase market share and achieve high performance. You’ve gone to great …